Web Design Terms

Agreement to terms and conditions

This Agreement takes effect on the date on which the client first uses or tests services provided by Caerus Infosys Limited or when the client pays for their services, whichever is the earliest. From time to time, it will be necessary to update the terms and conditions and the client agrees to be bound by the new terms and conditions by their continued use of our services.

Domain Names

Domain names registered by Caerus Infosys Limited will be owned by Caerus Infosys Limited until all website design fees have been paid for in full. Domain names are usually registered for a period of 1 year. After 1 year .co.uk domains are renewable at £15 a year and all other domains e.g .com. org, .org.uk etc will be renewable at £25 a year. The customer will be sent a reminder before the domain name expires with full details on how to renew their domain name.

Web Hosting

Caerus Infosys Limited can provide a web hosting service. The standard hosting fee is £80 a year after any free initial period. Caerus Infosys Limited reserve the right to suspend any website where the web hosting has expired and the customer has not paid the renewal fee. Caerus Infosys Limited reserve the right to charge a £50 fee to re-activate any website taken offline due to non payment of hosting fees. Web hosting accounts not renewed after being suspended for 90 days will be permanently closed and all website files deleted. Web hosting fees will be payable approximately 14 days before the hosting expiry date.

Quotations

All quotations issued by Caerus Infosys Limited are valid for a period of 30 days after which Caerus Infosys Limited reserves the right to re-quote.

Payments For Website Design Services

Caerus Infosys Limited accepts payments by BACS or debit / credit and payment for all services is in advance. All fees are non-refundable.

Website Content Ownership

The customer will own the copyright to the contents such as text copy, photos, graphics and logo after the website has been paid for in full.

Logo Design

Caerus Infosys Limited can design a logo for the customer for use on their website. Upon project completion the customer can request a digital copy of the logo for offline use – for example the customer may want to use the logo on their letterheads, business cards, brochures etc. Digital high resolution copies for printing are available for additional charge upon request.

Timescales

Caerus Infosys Limited will provide the client with an estimated project completion date (live on the internet) if requested. We will endeavour to meet any given completion date but we do not guarantee and are not bound in any way to complete the project by this date. Caerus Infosys Limited will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet estimated project completion dates.

Money Back and refunds

For the avoidance of doubt Caerus Infosys Limited offers a 100% satisfaction guarantee, and not a money back guarantee. This means we will work with clients until they are happy and any requests for refunds at its discretion. Caerus Infosys Limited will not agree a refund simply because the client changes their mind about having a website or if the client cannot proceed for personal reasons. Caerus Infosys Limited will also will not consider a refund for issues relating to timescales as timeframes are estimated, or if the clients requests any revisions to any designs including to the websites and or logo.

Termination

Caerus Infosys Limited expressly reserves the right to terminate or suspend the customer’s account without prior notice should the customer fail to comply with these Terms and Conditions or fail to pay an invoice in full as in the stated payment terms as displayed on the invoice or should Caerus Infosys Limited deem such action necessary to protect Caerus Infosys Limited and in such circumstances Caerus Infosys Limited will confirm such termination or suspension by subsequent notice. Caerus Infosys Limited also reserves the right to terminate any account or withdraw web or email services where the relationship between Caerus Infosys Limited and the customer has broken down. In such an event Caerus Infosys Limited may issue a refund for any services paid for in advance but not used.

Exclusion of liability

To the maximum extent permitted by law Caerus Infosys Limited excludes liability for any loss, claim, damages or any special, consequential, exemplary or punitive damages (whether directly or indirectly incurred) of any kind arising out of or in connection with any visitor’s or user’s access to, or use of our website, any material within our website, our services, whether based in contract, tort or whether negligent or otherwise, even if Caerus Infosys Limited has been advised of the possibility of such damage.

Complaints

Any customer who wishes to make a complaint concerning any of the services provided by Caerus Infosys Limited should initially raise the matter with a member of staff with whom they normally deal or alternatively contact Caerus Infosys Limited with full details of the complaint by e-mail to info@caerusinfosys.co.uk or in writing to Caerus Infosys Limited, Park House, Park Square West, Leeds LS1 2PW. The complaint will then be passed to the relevant person at Caerus Infosys Limited.

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